For our customers using CardConnect for credit card processing, CardConnect is currently experiencing issues with processing payments. They are aware of the issue and are working to rectify the problem. For up to date information on the outage you can go to

On Monday, September 2nd, our offices will be closed for the Labor Day holiday. Our regular business hours will resume on Tuesday, September 3rd at 9 A.M. Eastern Daylight Time.

System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Payroll Settings Overview

Your software can calculate your business' employee payroll, and if desired, print payroll checks. Payroll calculations are made based on information taken from the following items:
  1. Employee payroll settings for income and deductions, including tables for income and deductions.
  2. Product and service sales commission recorded in closed tickets.
  3. Time clock information, if applicable.
Configuration Overview
Before you can run a payroll, your software has to be set up to make payments and enforce payroll deductions for employees. These are configured using the Payroll Configuration screen. It can be reached by selecting Payroll Configuration from the Accounting pull-down menu.
  1. The Select Country screen will appear.
  2. Select your country and click OK. Federal tax tables may be installed or updated.
  3. The Payroll Configuration screen will appear.
  4. There are three types of information for payroll configuration (left column):
    1. Setting: basic inclusion and hours worked settings
    2. Income: set how the money is earned
    3. Deduction: set any number of deductions to be taken out
  5. The Commission System (lower section) has two settings:
    1. Use single commission system: if employees earn commission for the entirety of the sale and use of services and products
    2. Use dual commission system: if different commissions are earned on the original sale and when/if the service is used
Applying Your Settings
Each employee has a vertical column and each line is one of the three types listed in Step 4 of the previous section. The Payroll Configuration window can be expanded to show more employees than the default window size if you have many employees to configure. Adding any setting is as simple as double-clicking the desired row to change for each entry. A screen with the options for each item type will appear.
  1. Double-click the box directly underneath the desired employee that is horizontally in-line with the Include field.
  2. The Include screen will appear.
  3. Select whether or not to include this employee in payroll calculations.
  4. Click OK to return to the Payroll Configuration screen.
  5. Double-click the box underneath the desired employee that is horizontally in-line with the Hours
  6. The Hours Worked screen will appear.
  7. Select from the following choices:
    • Hours based on time clock entries: use time clock entries to calculate hours worked
    • Prompt me for the number of hours worked for this employee each time I run payroll: set hours based on a prompt before payroll is calculated
    • Use |___| hours: set a specific amount of hours to be used for each payroll
  8. Click OK to return to the Payroll Configuration screen.
  9. Click OK to save the settings.
Hourly vs. Commission
Since many businesses have a system where the employees are paid based on the greater of either hourly pay or commission pay in a pay period, the payroll system in your software is able to calculate this for you automatically.
  1. Set up the Service Commission and Product Commission for the desired employee. See the article here for more on setting up commissions.
  2. Double-click on the Hourly field for the same employee.
  3. Select Rate of |___| per hour and enter the employee's wage. Or select Based on hourly table depending on hourly pay rate.
  4. Check the Use product and service commission amount, if greater box.
  5. Click OK.
​Payroll for this employee will be calculated from either commission amounts or hourly wages, not both. When payroll is run, if the employee's total commission pay (service commission + product commission) is greater than the hourly pay over that time period, the employee's hourly pay will be set to zero for this pay period and only the commission pay will be paid. Otherwise, if the hourly pay is greater than the total from both commission amounts, the two commission amounts will be set to zero and the hourly total will be paid.

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