For our customers using CardConnect for credit card processing, CardConnect is currently experiencing issues with processing payments. They are aware of the issue and are working to rectify the problem. For up to date information on the outage you can go to

On Monday, September 2nd, our offices will be closed for the Labor Day holiday. Our regular business hours will resume on Tuesday, September 3rd at 9 A.M. Eastern Daylight Time.

System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Credit Card Reader Setup & Troubleshooting

These instructions will help you set up and use a USB credit card reader with your software. While most credit card readers are plug-and-play, requiring no additional drivers or software to operate, not all of them are created equal! It's not likely that a credit card reader purchased from a party other than DaySmart Software, Inc. or Xcharge will work for integrated credit card processing with your software. If you are having problems processing cards using a swiper purchased elsewhere, we recommend contacting us or Xcharge to purchase one that's properly encoded for processing with Xcharge.

Using Your Card Reader
Setup for this device is simple; just plug it into any available USB port on your computer! If this is your first time setting up processing with Xcharge, please contact them at (800) 338-6614 to ensure you have everything configured properly in the Xcharge software on your computer. If you're simply replacing an approved card reader with a new one, you should be able to just unplug the old one and replace it with the new one to continue accepting credit cards.

Occasionally, a device can become unregistered or unreadable by a USB port. If you have been processing cards without issue and your device suddenly stops reading cards, there are two things you can try in order to correct the issue before contacting Xcharge for further support. The first thing to try is switching the USB port your reader is using. Unplug it, wait about, ten seconds, and then move it to a new port. If this does not correct the issue, the second thing to try is restarting your computer. This may possibly resolve any issues that your USB ports are having registering the card reader that's connected. If neither of these resolve the issue and you're still unable to process cards, contact Xcharge technical support at (800) 338-6614.

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