For our customers using CardConnect for credit card processing, CardConnect is currently experiencing issues with processing payments. They are aware of the issue and are working to rectify the problem. For up to date information on the outage you can go to Status.CardConnect.com

On Monday, September 2nd, our offices will be closed for the Labor Day holiday. Our regular business hours will resume on Tuesday, September 3rd at 9 A.M. Eastern Daylight Time.

System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

How can I obtain my newest temporary serial number?

We are currently in the process of moving away from temporary serial numbers in order to save you time and headache. Instead, it is highly recommended that you register your software with your online InkBook account as you will then no longer need to enter a temporary serial number each month. For directions on how to register with your online InkBook account, click here.

If you are unable to register with your InkBook account, there are two ways to find your newest number. The first is by checking your e-mail. Each month we send a new number to the e-mail address(es) we have on file in your account. The subject line of the e-mail will be something like, "Your InkBook Software temporary serial number," and if you don't find this e-mail in your inbox, check any spam or junk mail folders as well. Don't forget to indicate that future e-mails from DaySmart Software should go to your inbox instead!

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