For our customers using CardConnect for credit card processing, CardConnect is currently experiencing issues with processing payments. They are aware of the issue and are working to rectify the problem. For up to date information on the outage you can go to

On Monday, September 2nd, our offices will be closed for the Labor Day holiday. Our regular business hours will resume on Tuesday, September 3rd at 9 A.M. Eastern Daylight Time.

System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

How can I receive client e-mail and SMS responses?

If a client responds to an e-mail, the response does not come directly to your software. There are settings you can configure to decide how you receive those responses.
  1. In your software, go to the Messaging & Marketing drop-down menu and select Messaging System Settings.
  2. When your account settings have loaded, choose the Edit Company Info button in the lower left.
  3. This will open a web browser to the Account Management login page. Log in with an administrator account.
  4. Choose the My Info button in the upper right.
  5. Go to the Messaging Service tab.
  6. The Primary E-mail you enter here is the destination at which you will receive responses. Modify the information here by selecting the Edit Messaging Info button. The Primary E-mail will receive e-mail responses and can be any address.
Text message replies to notifications from the software are not treated as a normal text message. If someone is entering C to confirm their appointment, the confirmation type on that customers appointment will switch to Text Message to signify that they have confirmed their appointment.

If a customer replies to a different text notification from the software, the reply message is not actually sent anywhere. If you want customers to reply to text messages, you would want to add a line that says "Please reply to" and enter the phone number you wish them to reply to.

Please Note: This will increase the length of the message and if the message is more than 160 characters it will be split into two text messages.

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