Please be advised that our integrated credit card processing through Card Connect is currently experiencing transaction timeouts and failures. Investigations are underway and a resolution is coming soon. For more immediate updates, visit status.cardconnect.com and subscribe for text and email alerts. We apologize for the inconvenience and thank you for your patience!

Upcoming Schedule: In observance of the holiday, our office will close on Tuesday, July 3rd at 2:00pm ET and will re-open for normal business hours on Thursday, July 5th at 9:00AM ET. Thank you for your understanding, and we hope that you have a safe and happy Independence Day.

System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Registering with an Online Account

If you are on a software subscription and have been registering your software each month with a new temporary serial number, you can now register with your online DaySmart account and a new number will automatically update in your program each month.
  1. Navigate to the Help drop-down and choose Registration Info.
  2. In the Registration Information window, choose Update Registration.
  3. Click Register with User
  4. Enter the Username and Password you use to sign into your online account (Remote Access, Online Booking, etc.) and click Register.
  5. Once the registration completes, click OK.
Once you have registered the software with your username, you will no longer receive an e-mail each month containing your temporary serial number. Instead, the program checks your billing status and retrieves the number automatically.

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