For our customers using CardConnect for credit card processing, CardConnect is currently experiencing issues with processing payments. They are aware of the issue and are working to rectify the problem. For up to date information on the outage you can go to

On Monday, September 2nd, our offices will be closed for the Labor Day holiday. Our regular business hours will resume on Tuesday, September 3rd at 9 A.M. Eastern Daylight Time.

System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Text Message Confirmations Overview

In Version 13, clients can respond with a confirmation to appointment reminders sent by text message. It's easy for them to do, and it's hands off for you once you set it up! Here's how:
  1. Click the Messaging & Marketing drop-down menu and choose Set Up Appointment Notifications.
  2. Make sure that the Send appointment reminders to clients by text message box is checked.
  3. Check the and allow clients to respond to a text reminder to confirm the appointment box.
When your clients receive their text reminders, REPLY C to confirm your appointment will automatically be appended to your existing text reminder template. Clients just need to reply with either an upper or lower case C and your software will automatically process the feedback. Clients will also receive another follow-up message thanking them for confirming the appointment.

When a client confirms by text, some important changes will happen in the software to alert you of their confirmation. As shown below in red, the Confirmed field on tickets will automatically be changed to Text Message and a line of text will indicate the date that the appointment was confirmed. 

You can also tell whether or not the appointment was confirmed from looking at the appointment book itself. Appointments that have been confirmed via text message will have a bell icon with a check mark, like shown in the picture below. If the reminder has been sent but not confirmed, it will just be a bell icon without the check mark.

At this point, there is nothing else that you absolutely need to do to receive confirmations by text. But, if you wish, you can customize the Confirmation Reply text message. In the Set Up Appointment Notifications window, you can edit the follow-up message that clients receive after confirming by clicking the Edit Message button next to Text Confirmation Reply.

*Overage charges can occur if you exceed the volume in your plan. Additional surcharges may impact International users. 

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