For our customers using CardConnect for credit card processing, CardConnect is currently experiencing issues with processing payments. They are aware of the issue and are working to rectify the problem. For up to date information on the outage you can go to

On Monday, September 2nd, our offices will be closed for the Labor Day holiday. Our regular business hours will resume on Tuesday, September 3rd at 9 A.M. Eastern Daylight Time.

System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Modifying Text Reminder Templates

In order for a client to receive a text reminder from you in just one segment, it is recommended that the template you're using contain less than 160 characters. Many SMS providers will split messages into multiple segments if they exceed 160. This can double or triple the number of messages you're sending. Limit your character count quickly and easily in the Messaging and Marketing drop-down menu.
  1. Select Messaging & Marketing Messaging System Settings.
  2. Click Manage Appointment Notifications.
  3. In the Appointment Reminders tab, choose Edit Message next to Text Reminders.
  4. Click Edit Current Text. The lower section displays the Estimated # of text messages and the Estimated length of message. Modify the body of your message to be less than 160 characters to ensure only one text message per appointment is sent.
  5. Click Save Text Message when complete.
  6. Make sure to check the Client Notifications tab as well. Use the Edit Text Message buttons for each appointment notification type and do the same as above for each text template to ensure only one text message is sent.

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