For our customers using CardConnect for credit card processing, CardConnect is currently experiencing issues with processing payments. They are aware of the issue and are working to rectify the problem. For up to date information on the outage you can go to

On Monday, September 2nd, our offices will be closed for the Labor Day holiday. Our regular business hours will resume on Tuesday, September 3rd at 9 A.M. Eastern Daylight Time.

System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Credit Card Setup for Independent Contractors

These instructions will help you set up integrated credit card processing in your software for employees who are independent contractors. Your software allows you to set up multiple merchant accounts. Each independent contractor can have his or her own merchant ID number and the credit card transaction amounts from a ticket for a specific independent contractor can be deposited directly into his or her account. Most businesses use high speed Internet to process their credit card transactions, but a phone line modem will also work.

Follow the article here for help setting up credit card processing for your single business merchant account.​
  1. Once you have setup credit card processing for the business, select Edit Employees from the Employees pull-down menu.
  2. Double-click on the employee who is an independent contractor.
  3. Click the Independent Contractor tab.
  4. Check the box that says This person is an independent contractor.
  5. In the Merchant ID field, type the merchant ID number. If the independent contractor does not have a merchant ID already setup, they will need to contact CardConnect at (877) 828-0720 or OpenEdge at (800) 338-6614 and they will be able to assist you with obtaining a merchant ID.
  6. Click the OK button.
  7. Repeat Steps 2-6 for each employee that is an independent contractor.
You should now test your integrated credit card processing. To do so, add or edit a ticket. Add a service and mark it to a dollar. In the Employees column, select one independent contractor with merchant processing. Multiple independent contractors cannot be selected on the same ticket. This is due to how information is held in the database, reporting is done, and how the credit card transaction amounts are deposited into the independent contractor's bank account. Click the Tender = Due button and click the Process Credit Card button. Swipe the credit card and your software will process the card and approve or decline it. If the card is approved, the ticket will automatically close. For CardConnect customers, you can then go back to the ticket and press Void at which point you will be prompted to void the credit card transaction as well. For OpenEdge customers, If you wish, perform a return for the service to return the money to the card. If your credit card did not process, call CardConnect at (877) 828-0720 or OpenEdge technical support at (800) 338-6614.

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