For our customers using CardConnect for credit card processing, CardConnect is currently experiencing issues with processing payments. They are aware of the issue and are working to rectify the problem. For up to date information on the outage you can go to

On Monday, September 2nd, our offices will be closed for the Labor Day holiday. Our regular business hours will resume on Tuesday, September 3rd at 9 A.M. Eastern Daylight Time.

System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Remote Access

Restarting the Remote Access Service

If you are experiencing issues logging in with Remote Access on your mobile device or web browser, go to the Web Access or Online Services pull-down menu and select Remote Access Setup. The window that displays...


Creating and Adding Remote Access Users

These instructions will help you create a new Remote Access User Account for your business. Remote Access is available on any platform with an Internet connection and will allow you to stay connected with your ...


Resetting Your Remote Access Password

These instructions will help you reset the password for your DaySmart (Remote Access) account if you have forgotten it.​ Reset using a web browser Navigate to ...


Viewing & Modifying All Employee Schedules

Both the Android and iOS apps are capable of showing the working schedules and appointments of all your business' employees, even those who are not subscribed to Remote Access. If an employee is not subscribed,...


Keeping Remote Access Connected

These instructions will help you make sure that Remote Access stays connected when you are away from your business. It is required that you leave your computer running and signed into your Windows User Account ...


Remote Access & Firewalls

Depending on the level of security in the Windows Firewall and any other anti-virus firewalls running on your server computer, you may need to make some exceptions if you cannot connect with Remote Access. Thes...


Managing Employee Permissions

These instructions will help you restrict employee access to any of the features available in Remote Access. Click the Options icon in the top. Click the Management option. Click the Employee Access ...


Sending Receipts

These instructions will help you send receipts by e-mail to your clients from both the remote access website and mobile app. When you close a ticket, you will automatically be prompted to e-mail a receipt to...


Scheduling an Appointment

These instructions will help you successfully schedule a new appointment on the Remote Access website and from the mobile app. Remote Access Website Go to the appointment book by clicking the Appt Book ico...


Changing the Length of an Appointment

These instructions will help you modify the length of an appointment by changing service duration times on open tickets. Once you’ve added a service to a ticket, you can easily change the details of that servic...