For our customers using CardConnect for credit card processing, CardConnect is currently experiencing issues with processing payments. They are aware of the issue and are working to rectify the problem. For up to date information on the outage you can go to

On Monday, September 2nd, our offices will be closed for the Labor Day holiday. Our regular business hours will resume on Tuesday, September 3rd at 9 A.M. Eastern Daylight Time.

System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Frequently Asked Questions

How can I obtain my newest temporary serial number?

We are currently in the process of moving away from temporary serial numbers in order to save you time and headache. Instead, it is highly recommended that you register your software with your online InkBook ac...


Do I need assistance to install InkBook?

InkBook is easy to install and most customers do not need assistance from support. Here are some instructions. Download the software. The latest version of InkBook software can be found here. After the ins...


Will my computer be able to run InkBook?

Most modern PCs can run our software. You can view the hardware requirements for 123Pet here. Mac computers can also run our software as long as they have a program like Parallels and a copy of Microsoft Window...


What is Microsoft SQL Server and do I need to purchase a copy of it?

SQL Server is the program that manages your information in InkBook. It’s included for free with InkBook. You don’t need to purchase it or pay anything extra if your business has less than 10 computers at a sing...


Where can I download the mobile apps?

iPhone and iPad users can download our app from the Apple App Store, Android users can find the app in the Google Play store, Kindle users download our app from the Amazon Marketplace, and Blackberry 10 users c...


Does my computer need to be on for Remote Access to work?

Yes, the computer with your database will need to remain on for Remote Access to work. Information from your database is synced right to the app, so real time access to it is critical.


How do I add Remote Access users?

Click here to sign up and start using Remote Access. Once you’ve created an administrator account, log in and easily add employees by selecting Employees > Double-click desired employee’s name > New Remot...


How do I manage employee permissions for Remote Access?

Access and permissions settings assigned in your software carry over to Remote Access and vice versa. To view the permissions settings for Remote Access functions only, log in to Remote Access with an administr...


Will your Online Booking service work with my existing website?

Yes. Click here for a detailed walkthrough on exactly how to add Online Booking to your site.


Will your Online Booking service work with my business' Facebook page?

Yes. Click here for a detailed walkthrough on how to add Online Booking to your page.