For our customers using CardConnect for credit card processing, CardConnect is currently experiencing issues with processing payments. They are aware of the issue and are working to rectify the problem. For up to date information on the outage you can go to

On Monday, September 2nd, our offices will be closed for the Labor Day holiday. Our regular business hours will resume on Tuesday, September 3rd at 9 A.M. Eastern Daylight Time.

System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Accounting & Payroll

Payroll Settings Overview

Your software can calculate your business' employee payroll, and if desired, print payroll checks. Payroll calculations are made based on information taken from the following items: Employee payroll settin...


Suppliers Overview

The Suppliers screen facilitates tracking of suppliers transactions. You can add, edit, print, and associate products with suppliers that you enter on the Suppliers screen. To access the Suppliers screen, selec...


Syncing with QuickBooks Connect

These instructions will help you configure your software to sync certain types of database information with QuickBooks Desktop Edition. Intuit does not support the use of QuickBooks Online Editions with third-p...


Payroll Reports & Extras

These instructions will help you learn and utilize your software's Payroll Reports and a few other extra accounting features not addressed in any other support documentation. These extra features include deleti...


General Ledger Overview

The General Ledger feature allows you to track the financial transactions of your business. These transactions can be rent payments, utility payments, supplier shipments, written checks, and most every other fi...


Payroll Commissions Overview

These instructions will help you set up and configure commission rates and amounts for employees in your software. The Commission System has two settings: 1) Use single commission system: if employees earn comm...


Payroll Tables Overview

Payroll tables may be used to customize commissions, pay, and deductions. Tables involve any payroll option that doesn't work based on a straight percentage, i.e. a deduction that gets incrementally larger with...


Payroll Deductions Overview

The taxes and deductions listed in this article are set to a generic United States format, i.e. Federal Tax, State Tax, Local Tax, Social Security, Booth Renter, Medicare, Health Care, and SEP or Simplified Emp...


Payroll Calculation Overview

Payroll calculations are made based on criteria from payroll configuration information, closed tickets, and product and service commission. Calculating Payroll Select Calculate New Payroll from the Accoun...


Payroll FAQs

These are some common, frequently asked questions regarding payroll. Other inquiries not on this list can be directed to What does it mean when you claim a tip on a ticket? Claim...