We are currently experiencing increased error rates due to Amazon servers impacting our online services. These errors may cause issues with our Cloud services hosted in Amazon. Technicians are currently working to resolve these issues as fast as possible and expect all services to be restored shortly. We apologize for the inconvenience and thank you for your patience!

Notice: Due to in office events on Tuesday, October 17th, we will be closing our phone lines between 5pm and 7pm Eastern Standard time. If you are in need of immediate technical assistance during that time, please leave us a voice mail and a technician will return your call after 7pm Eastern Standard time Tuesday evening. Alternatively, you can email us at support@daysmart.com. We apologize for the inconvenience and thank you for your patience!

System Maintenance is scheduled between Sunday night, September 17th, 9:00 pm EST and Monday morning, September 18th, 12:00 am EST. Customers may experience a brief interruption in our Cloud, Remote Access, Online Booking, and other online services during this time frame. We don't expect any long outages and all services should be restored quickly. We apologize for any inconvenience this may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

E-mail & Text Messaging

Messaging Service Overview

Adding the Messaging Service will greatly improve your ability to send appointment correspondence and marketing blasts to your clients. Signing Up for the Messaging Service Before you can send messages dire...

Read

Text Message Confirmations Overview

In Version 12, clients can respond with a confirmation to appointment reminders sent by text message. It's easy for them to do, and it's hands off for you once you set it up! Here's how: Click the Messaging ...

Read

Modifying Text Reminder Templates

In order for a client to receive a text reminder from you in just one segment, it is recommended that the template you're using contain less than 160 characters. Many SMS providers will split messages into mult...

Read

How can I receive client e-mail and SMS responses?

If a client responds to an e-mail, the response does not come directly to your software. There are settings you can configure to decide how you receive those responses. In your software, go to the Messaging...

Read

Editing Messaging Templates

These instructions will help you locate and modify the existing templates used for messaging and notifications in your software. We provide a default template for each message type, and if you've updated from a...

Read

Avoiding Spam Filters

These instructions will provide some helpful tips to avoid getting your e-mail marketing campaigns marked as spam by your clients' inboxes. While it's not possible to predict everything that spam filter algorit...

Read

Marketing Campaigns Overview (Version 11)

This article will help you add and edit a marketing campaign as well as provide an overview of the Marketing Clientele Wizard used to narrow your client list for targeted marketing. Adding a Marketing Campaign...

Read

Marketing Campaigns Overview

This article will help you add and edit a marketing campaign as well as provide an overview of the Client Report used to narrow your client list for targeted marketing. Adding a Marketing Campaign Select Ed...

Read

Version 11 SMTP Overview

After updating to Version 11 of our software, the option to continue using SMTP reminders is still in place. The reminder system has, however, been expanded in the recent upgrade to include notifications for bo...

Read

Previous Version SMTP Appointment Reminders Overview

Configuring the Software to Send SMTP Reminders Select E-mail Reminder Configuration from the Tools pull-down menu. Click E-mail Setup in the lower left. This will display your SMTP settings including ...

Read