For our customers using CardConnect for credit card processing, CardConnect is currently experiencing issues with processing payments. They are aware of the issue and are working to rectify the problem. For up to date information on the outage you can go to

On Monday, September 2nd, our offices will be closed for the Labor Day holiday. Our regular business hours will resume on Tuesday, September 3rd at 9 A.M. Eastern Daylight Time.

System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Upgrading to SQL Server 2012 Express

Sometimes problems occur with an instance of SQL Server 2005 or 2008 making it necessary to upgrade SQL Server to a more recent version.The instructions will help you upgrade an instance of SQL Server 2005 Express or SQL Server 2008 Express R2 to SQL Server 2012 Express without incurring any data loss.

Backup Your Database
  1. Open the software on your server computer if possible and select File > Backup and Restore >  Backup Database.
  2. Save this backup to a location easily found again like your desktop.
  3. Close the software on all computers in your network.
Upgrade Steps
  1. Click here to download the SQL Server installation file from our website.
  2. Run the installer once it finishes downloading. The installer will extract the files to begin installation. This may take a few minutes.
  3. Choose Installation in the upper left if it's not already selected and click Upgrade from SQL Server 2005, SQL Server 2008, or SQL Server 2008 R2. The installer will run a check on your system to ensure it's configured properly. If it prompts you to restart your computer, do so and then run the installation file again.
  4. Check the box to agree to the license terms. and click Next.
  5. Select the instance to be upgraded from the Instance to upgrade pull-down menu. It will likely be named SQLEXPRESS, CMJ, or DSI. Click Next.
  6. Click Next again and the upgrade will begin. This may take several minutes.
  7. Once the installer finishes, SQL Server will be upgraded to SQL Server 2012 Express. There are no additional changed you need to make in your software.

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